Privacy Policy

We may collect and process the following categories of personal data:

• Identity data: your name.
• Contact data: postal address, email address, telephone number (including mobile/WhatsApp).
• Service data: details of the services you have requested or received, including property address and any job-related notes.
• Communications data: records of correspondence between you and us, including emails, text messages and WhatsApp messages.
• Technical data: IP address, browser type, time zone setting, operating system and platform, and other technology on devices you use to access this website.
• Usage data: information about how you use our website.

We do not collect any special categories of personal data (such as data about race, religion, health or biometric data).

• Direct interactions: when you fill in a contact or quote request form, send us an email, call us, or text/WhatsApp us.
• Automated technologies: cookies and similar technologies as you interact with our website. Please see our Cookie Policy for details.
• Third parties (only with your consent): Google Analytics 4 (Google LLC) and Microsoft Clarity (Microsoft Corporation), both of which may process data on servers outside the UK. These tools load only after you click "Accept all" on our cookie banner — see our Cookie Policy.

• To respond to your enquiry or quote request and to provide our cleaning services (performance of a contract / pre-contractual steps).
• To manage our relationship with you, including notifying you about changes to our services (legitimate interests / legal obligation).
• To send service reminders or follow-up communications to existing customers (legitimate interests).
• To administer and protect our business and website (legitimate interests / legal obligation).
• To comply with a legal or regulatory obligation.

We will only send marketing communications if you have opted in, and you may opt out at any time by contacting us.

We retain customer contact and service records for up to 6 years after the last service provided, in line with UK limitation periods for contract claims. Enquiry data from non-customers is retained for no longer than 12 months.

We do not sell, rent or trade your personal data to third parties. We may share your data with:

• Service providers who assist us in operating our website or business (e.g. website hosting, email providers), subject to confidentiality obligations.
• Professional advisers including lawyers, bankers and accountants, subject to professional secrecy obligations.
• Regulatory authorities such as HMRC, where required by law.

Some of our external service providers may be based outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it through adequacy regulations, standard contractual clauses, or other approved transfer mechanisms.

Under UK GDPR, you have the following rights:

• Right to access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your data in certain circumstances.
• Right to restrict processing — request that we suspend processing in certain scenarios.
• Right to data portability — request transfer of your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at info@blackheath-window-cleaner.co.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We have procedures to deal with any suspected personal data breach and will notify you and the ICO where legally required to do so.

Our website uses cookies. For full details, please see our Cookie Policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

For any privacy-related queries, please contact us: