Cookie Policy

How we use cookies and tracking technologies under UK GDPR and PECR.

This Cookie Policy is issued by GEMS REACH AND WASH CLEANING LIMITED (Company No. 17135499), registered in England and Wales, trading as Blackheath Window Cleaners. It explains how we use cookies on blackheath-window-cleaner.co.uk.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owner. Cookies cannot run programmes or deliver viruses to your device.

How We Use Cookies

Our website uses a small number of cookies to ensure the site functions correctly and — only with your explicit consent — to understand how visitors use it via Google Analytics 4 and Microsoft Clarity. No analytics or tracking cookies are set until you click "Accept all" on our cookie banner. You can withdraw consent at any time by clearing your browser storage for this site, which will re-display the banner on your next visit.

Types of Cookies We Use

Name / Provider	Type	Purpose	Duration
bwc_cookie_consent (this site)	Strictly necessary	Stores your cookie consent choice (accepted / rejected) in your browser's localStorage so we don't show the banner again.	Persistent (until cleared)
_ga, _ga_* (Google Analytics 4)	Analytics (optional)	Distinguishes unique visitors and sessions to measure how the site is used. IP addresses are anonymised.	Up to 2 years
_clck, _clsk, CLID, ANONCHK, MR, MUID, SM (Microsoft Clarity)	Analytics (optional)	Records anonymised session recordings and heatmaps to help us improve usability. Does not collect personally identifiable information.	Session to 1 year

Lawful basis: analytics cookies (GA4 and Clarity) are set only after you provide explicit consent via our cookie banner, as required by UK GDPR and the Privacy and Electronic Communications Regulations (PECR). If you click "Reject all", no analytics scripts are loaded and no analytics cookies are set. The strictly necessary consent cookie is exempt from consent under PECR Regulation 6(4)(a).

International Transfers

Google Analytics 4 (Google LLC) and Microsoft Clarity (Microsoft Corporation) may process data on servers located outside the UK, including in the United States. Both providers rely on the UK International Data Transfer Addendum to the EU Standard Contractual Clauses to safeguard transfers. You can review their privacy practices: Google Privacy Policy · Microsoft Privacy Statement.

Third-Party Cookies

We do not currently embed third-party content (such as YouTube videos or social media widgets) that would set third-party cookies. If this changes, we will update this policy accordingly.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when cookies are set. Please note that disabling certain cookies may affect the functionality of our website.

For guidance on managing cookies in your browser, visit aboutcookies.org or allaboutcookies.org.

Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about our use of cookies, please contact us:

GEMS REACH AND WASH CLEANING LIMITED

Trading as: Blackheath Window Cleaners

Company No. 17135499 (England and Wales)

Registered office: 50 Brent Lane, Dartford, Kent DA1 1QW

Email: info@blackheath-window-cleaner.co.uk